Shipping & Returns
Returns Policy
Most orders from CypherTch will be shipped on the same or next business day, provided the items are in stock. Orders are processed Monday through Friday, excluding weekends and public holidays. Processing times may be delayed due to product availability, weather conditions, and holidays. We do not ship to PO Box addresses. Any free shipping promotions are limited to the 48 contiguous states of the USA. For international shipping, costs will be calculated after purchase, and we do not offer free shipping to international destinations.
We cannot guarantee delivery dates. Any shipping or transit times provided by our site or other parties should be considered estimates. To avoid delays, please place orders in a timely manner. CypherTch is not responsible for lost, stolen, damaged, or returned packages. Please contact the carrier service directly for such issues. Orders over 150 lbs will incur additional shipping charges, and we may choose to ship from multiple warehouses. For international orders, import duties, customs fees, and taxes are the responsibility of the recipient. CypherTch is not liable for shipping delays, lost or stolen shipments. Customers should report any discrepancies within three business days of delivery.
Our offices are closed on federal holidays and the Friday after Thanksgiving.
Returns
All returns must be postmarked within thirty (30) days of the purchase date. Returned items must be in new or unused condition with all original tags and labels attached.
Return process
To return an item, please email customer service at support@cyphertch.com to obtain a Return Merchandise Authorization (RMA) number. After receiving the RMA number, securely place the item in its original packaging, include proof of purchase, and mail your return to the following address:
CypherTch
RMA# [Your RMA Number]
[Your Return Address]
Shipping labels will only be provided for returns due to fulfillment errors (wrong product shipped). For all other returns, the customer is responsible for shipping charges. We strongly recommend using a trackable method to mail your return. CypherTch is not liable for lost return packages.
Refunds
After receiving and inspecting the returned item, we will process your return or exchange. Please allow at least seven (7) days from receipt of your item to process your return or exchange. We will notify you by email once your return has been processed.
Exceptions
Used or open-box products, licenses, and items with broken seals are not returnable.
Please Note
Returns that violate our policy will be rejected. Customers must arrange to retrieve rejected return packages. For defective products, please check the manufacturer’s warranty terms. Contact our RMA team for warranty information.
Shipping
Most orders will ship on the same or next business day if the product is in stock. Orders are processed Monday to Friday, excluding weekends and public holidays. Order processing may be delayed due to product availability, weather, or holidays. We do not ship to PO boxes.
We cannot guarantee delivery times. Shipping or transit times offered on this site or by other parties are estimates. We encourage timely ordering to avoid delays caused by shipping or product availability. We are not responsible for lost, stolen, damaged, or returned packages. Please contact the carrier service directly for such issues. For orders over 150 lbs, we will contact you regarding shipping charges. Orders may be shipped from multiple warehouses or with a different carrier service than chosen by the customer.
For international orders, import/customs duties, brokerage fees, and taxes are paid by the receiver. CypherTch is not liable for shipping delays, lost, or stolen shipments. Customers should contact CypherTch within 3 business days of delivery for any shortages or discrepancies in their package.
We are closed on the following holidays:
- New Year’s Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Black Friday
- Christmas Day
Hours may vary on other public holidays.