Return Authorization
CypherTCH Return Policy
You must have a Return Authorization (RA) number before returning any merchandise to CypherTCH.
For a card copy of this form, please contact us at support@cyphertch.com
You can also request an RA online by submitting an RA Request via email. Once you have provided CypherTCH with the appropriate information, we will contact you with an assigned RA number.
CypherTCH Return Shipment Policies:
- DOA/defective products are returned for REPLACEMENT ONLY with the same product/model. Deviations from this policy may result in a 20% Returns Processing Service Charge.
- Defective product must be in original factory carton with all original packing materials.
- The Return Authorization number must be on the shipping label, not the carton. PLEASE DO NOT WRITE ON THE CARTON.
- Returns must be shipped freight prepaid. Products received freight collect, without an RA number, not approved for return or in any way not meeting the above criteria, will be refused.
- Return Authorization numbers are good for fourteen (14) days only. Any products returned after the expiration date will be refused.
- CypherTCH credits based on purchase price or current price, whichever is lowest.
Return Products Form
You may either search for the invoice your item is on, or enter your information directly below: